possible with like little sort of helpful hints and tips from that sort of backend perspective, that shop perspective. And this is why we want to do this. And they remember those things. If you sort of, you know, that Walt Whitman quote, you know, “Surely whoever speaks to me in the right voice, him or her, I shall follow”. One of those things is you just need to speak the language. That and you speak their language, but you also have to sort of teaching them gently how to speak your language. And through that interaction, they end up getting a pretty good knowledge base from us. And it makes them feel a lot more confident when they're selling, but it also helps them understand if we're at a certain port point in the process. So we're saying, “Hey, we want to tweak this. We'll shuffle this around a little bit.” They completely understand why. Marshall Atkinson So Monica, can you give us an example of something you guys do every day that makes your I can. We have this little label that we just print out on one of those, you know, 4x6 UPS labels, and it's blind. So it doesn't have any information on it, except for the PO number, the color of the garment. You've got a little block system of, you know, what, what size is, you know, small, medium, large, extra-large, blah, blah, blah, blah, blah. And we had right what is in that box, on that label. And at the bottom, it says, you know, box 1 of however many. And we started doing that because we noticed that once in a while we'd have a client that would call up and say, “Hey, you know, my client just called and they're missing one large sweatshirt out of this order.” And we would know darn well that we put it in there and it would be in their internal packing list. But as we all know, is as decorators, a lot of times we open up boxes from distributors, and that packing list says that there are five larges in that box and only four got shipped. So we decided that if we hand-wrote just the numbers on that label, right on the outside of the box, not only could a client just toss that box up on a shelf, knowing exactly what's in there. But we kind of figured maybe that little extra human touch there of someone's handwriting might deter them from fibbing a little bit. And let me tell you, we went from having, that obligatory phone call a couple of times a month to now we'd sometimes go a quarter without anybody trying that little what-to-do with us. customers happy? Monica Maglaris And it saves us time, it saves us money, but the biggest thing that it does is it puts the client's client on notice that they can't kind of go there with anybody, but it makes our client look like a rockstar. Because what is in that box is in that box and you can pretty much take that as the Bible. Marshall Atkinson And then I think that's great, cause I know I've shipped stuff all over
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