always leads to better ideas because you know, you don't have group-think everybody brings. Whatever's awesome about whatever they do to the table and that, you know, makes the chili spicier. If you know what I mean? Monica Maglaris That's funny that you should say that because that's, I think one of the best parts is that we do a lot of, uh, a lot of lunches here. Now of course, with COVID we've had to take a break from that, but. The food, the amount of food that comes through this shop is just phenomenal. Everybody brings their A-game. We actually do have a chili cook-off and we have a golden ladle award and everything. So yeah, those little team-building things are seriously key. Marshall Atkinson Yeah, we did a, uh, always ran a chili cook-off for the employees with monetary prizes. And I would invite clients to be the judges and we'll get all of them involved. And that was always a lot of fun. Monica Maglaris That's a great idea. I can't wait till COVID is over. We're going to have a lot of parties. Absolutely. Sure. Marshall Atkinson So a final question here. So what do you think that, you know, you're a contract decorator, right? So what do you think are the top one to three things? Or that makes a really fantastic contract decorator for The first thing is that you've gotta be on point with your quality, uh, every single best practice. And, and just in terms of educating yourself and training your staff in how to do things, the old school way. First, get their hands dirty before you start bringing on the technology, I think is, uh, is a huge, huge marker in helping to make someone like a better printer and brighter. And the second thing I would say would be just truly being present with your clients. And making each one of them, whenever you interact with them, feel as if they're the most important person that you could possibly be talking to that day, you know, and remembering little details about them, you know, if their mom was sick or if they told you that kind of a thing, you know, make a mental note of that, you know, and, and have those touchpoints with them. So they know every step of the way that you care about them. And I think the other, the last thing I would probably say would be transparency and honesty. Sometimes when you make a mistake is actually when you shine the brightest. Because of the way you handle that mistake because they're inevitably going to happen. We're all human beings. We can't all be flawless at all times, but how do you handle that somebody who's like not happy with what the company they're using. What’re the one or two or three things that they should be looking for? Monica Maglaris
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