Marshall Atkinson Cool. Did you get to go over there? Sara Webb
Very soon. So they're starting to open up again. So as soon as that happens, I will be heading over. I'll work on my British accent, which I'm not very good at because I'm from the south. So it might take me a minute. Marshall Atkinson That's okay. Well, to them, you've got a great accent cause you're from the Southern United States. So you know. And so what markets are you serving that is so congested with the competition? You know, let’s get into that. Sara Webb So we, the way that our team is divided, we have three separate departments; I guess you would call them and you have the online stores, so that's all of our programs. Consistent inventory programs that we're managing, awards and recognition, online stores, sales incentives. And that's our program team. And then we have our custom team and they are focused on the individual drop ship orders that we have. And then we have now in 2020 we launched the InTandem shop. So that's everything that's coming in, from the internet. And so, as you can tell, we don't really divide it up into the industry. But the competition within our industry is so large and vast that there has never been a market that we have entered that there haven't been some significant and awesome players that are in there. Marshall Atkinson Okay. And so when you're bringing on these team members. Are you hiring people with experience and have to retrain them, or are you hiring people who don't know anything and then you're training them to do it your way? What's the best approach for them, with these folks that you were just talking about? Sara Webb Well, this industry is so dynamic and ever-changing, and for us, what has been key to our growth and development is to bring on employees and teammates that have come from a vast range of industries. Yes, we do have a couple of employees that came from other, other companies within the industry, but the vast majority of them have come from other similar skill sets. So for example, our operations manager worked in retail stores throughout the United States. And for her, she knows all the backend things. She knows about stocking; she knows about inventory; she knows about barcoding. She knows how to run and manage that. So that skillset was what we were hiring for that role. We have one, our dropship team. We have some individuals that are. We're focused on, uh, events and event marketing. Well, guess what, they came from the event industry, and actually one of them was a client of mine. Uh, two of them were clients of mine previously from the event industry. And so they're very familiar with how events work and run so that skillset and being able to work with that client is really what was key for us and bringing them on board. And that's pretty much how we've hired. So, people that have had experience with online stores and some of the technology background, that's what we're hiring for.
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