CoachApply Master for Jacksonville Public Library

Creative Client & Prospect Outreach

Suggested Strategy: Asking a Define & Coach question will allow for the

individual to share their understanding of the expectations and can then

analyze whether or not they adhere to those expectations.

Suggested Questions:

→ Define & Coach: When thinking about creativity in customer and

prospect outreach, how do you think you would define what that

specifically looks like?

→ Success Imperative: How do you think you will specifically go about

implementing creativity in your customer and prospect outreach to

successfully build upon those relationships?

Suggested Activities:

→ Whiteboard Coaching: On the left side of a whiteboard, write down

how the individual would currently describe their typical efforts to reach

out to their customers and prospects. On the right side of the board,

write down how the individual previously defined creativity in customer

and prospect outreach from your first question. Then, erase the left side

of the board and work with the individual to create a list of creative

strategies for customer and prospect outreach that they can implement

to reach the description on the right side of the board.

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