Suggested Learning Projects:
→ Journal-Based Coaching: Assign your coaching target to keep a
runningjournal as they navigate implementing creativity into their
customer and prospect outreach. The entries in the journal should
note successful creative strategies and the specific actions they took to
make them successful. They should also note any challenges that they
face while striving to become more creative and the specific ways in
which they will address those challenges.
→ Peer-to-Peer Coaching: Ask the employee to meet with a new peer
each week to learn new ways to reach out to their customers and
prospects. What takeaways from their conversations with their peers
can they put into practice on their own? What did they learn from their
peers about the challenges they might face and how to address them?
Supplemental Coaching Strategies:
→ 30-Second Coaching: When you have the opportunity to observe a
particularly creative effort by the individual when reaching out to a
customer or prospect, share with them how their actions are
appreciated. Pay attention to the outcome of their efforts – did
something positive come out of their creative outreach? If so, let them
know specifically how their actions will lead to further positive outcomes.
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