Difficult & Frustrating Clients
Suggested Strategy: Use questions to determine the person’s source of
frustration or stress when dealing with tough conversations with clients.
Suggested Questions:
→ Third-Party Question: If we
were to ask your peers how
they might describe your ability
to deal with frustrating or
difficult clients, what do you
think they might say?
→ Success Imperative: What
actions do you think you could
take to prepare yourself to
successfully handle difficult
clients?
Suggested Activities:
→ Brainstorming: Have the individual you are coaching share four
situations where they felt the most frustrated or stressed in working with
a client. Then have them tell you how they might have been able to
handle that situation professionally if they were giving advice to a peer in
the same situation.
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