Etiquette with Clients
Suggested Strategy: Pull the attention away from this person and turn it
toward their clients and how they may interpret this person’s actions.
This will require your coaching target to think about the perspectives of
others and how their actions may be impacting those perspectives.
Suggested Questions:
→ Third-Party Question: How do you think that a client would specifically
describe their interactions with you?
→ Risk Question: What risks do you think you assume when your
dealers/customers/clients do not feel satisfied with
their interactions withyou?
Suggested Activities:
→ Role Play: Ask your coaching target to run through
an interaction withone of their clients, maybe keeping
in mind a specific situation where etiquette was a
challenge. How does your coaching target leave the
conversation? How do they ensure that their
relationships with clientsare stable after their
interactions with them?
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