Great Client Service
Suggested Strategy: Use a Define & Coach strategy to ensure that you
and the person you are coaching are on the same page regarding what
is expected. This will create a coaching relationship with fewer
miscommunicated expectations.
Suggested Questions:
→ Define & Coach: When I say the
phrase Great Client Service , what
isyour understanding of its
definition as it relates to your
position?
→ Rating Question: On a scale of
one to six, with six representing
100%adherence to that definition,
and one representing a complete
disregardfor it, where would you
rate yourself in your client service
and why?
→ Self-Actualized Question: What
specific actions do you think we
couldtake together to help you
reach that six and provide great
client service based on the
definition we just discussed?
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