CoachApply Master for Jacksonville Public Library

Learning to WOW Clients

Suggested Strategy: Utilize Peer-to-Peer Coaching to help the individual

you are coaching get inspired to WOW their clients and learn what

strategies their peers have in place for doing so.

Suggested Questions:

→ Hypothetical Question: Hypothetically, if you were a client here, what

do you think it would take to really WOW you?

→ Rating Question: On a scale of one to six, with six representing that

you go above and beyond to WOW each and every client that you come

into contact with and one representing that you never do that, where

would you rate yourself and why?

→ Success Imperative: What steps do you think we can take together to

help you successfully prepare to WOW each client that you come into

contact with?

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