Credit Unions & Banks (38)
100% Focus when Assisting Members Maximize Every Member Interaction
Asking Open-Ended Questions (Knowledge) Cultivating Existing Member Relationships Representative Lacks Urgency in Following Up on Teller Referrals
Representative Socializing too Much Being Conversational with Members Body Language Suggests a Negative Attitude
Connections with Members Building Teller Confidence
Confidence in Interactions with Members Handling Difficult or Frustrating Members Employee is Argumentative with Members Employees Teaching Members About Online Access Rapport-Building Greetings Helpful Phrases Making Members Feel Appreciated Negatives in Vocabulary Pressuring Members when Selling Taking Member Complaints Personally First Impressions with Members Conversing Too Long with Members at the Teller Line Teller Security Measures Not Followed Taking Initiative to Assist Members
Teller Transaction Speed Tellers – No Time to Sell Teller Socializing Behind the Teller Line Teller Station is Unorganized Using a Cell Phone While at Teller Window Patience with Members Positive Energy with Members
Made with FlippingBook Ebook Creator