→ Brainstorming: Make a chart together on a whiteboard of the effects of
active listening and how it can benefit the employee in their work relationships. By putting the cause and effect on a board for both of you
to see, it takes the employee’s focus off of the potentially uncomfortable
face-to-face conversation and gives you both something else to look at.
They can also see in front of them the chain of events that can occur in
their favor when active listening and eye contact are utilized.
Suggested Learning Projects:
→ Journal-Based Coaching: Have the employee practice active listening
throughout the week with peers and clients and keep an ongoing journal
of things that he/she notices in their conversations that are different
when they utilize active listening versus when it is not used. Ask them to
bring the journal entries to your next coaching session for discussion.
→ Video-Based Coaching: The employee should watch the Ted Talk
about 5 Ways to Listen Better. They should then email you with three
takeaways from the video that they can utilize in their own conversations
and how this may benefit them in the long run.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: When you have a conversation with the
employee where you notice their listening is attentive and their eye
contact is stronger, write him/her a note to leave at their workstation
letting them know that you noticed and why their actions were
appreciated.
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