CoachApply Master for Jacksonville Public Library

→ Brainstorming: Building off the whiteboard activity, nail down exactly what each behavior looks like in the office. For example, if your team comes up with something along the lines of, “sending weekly reports,'' Define & Coach by coming up with a shared definition of what those should look like.

Suggested Learning Projects:

→ Tangible Successes: Ask the group to come back with three instances

where the team executed on the definition from the above activities.

Why were these moments successful?

→ Peer-to-Peer Coaching: Have each member of the team practice the

skills from the brainstorm with another team member that also needs to

work on those skills. Peer work allows comradery, as well as skill

building techniques that may not come to mind if the individual is

working alone.

Supplemental Coaching Strategies:

→ 30-Second Coaching: Let individuals know when they are making

positive strides toward the goal of complete success. Take 30 seconds

to tell them specifically what they’ve done well and how their actions are

appreciated by you and the team.

→ Non-Verbal Coaching: Write notes and leave them on desks when you

notice coaching targets exhibiting the behaviors and skills that were

brainstormed in the activities section. Be specific in describing what

they did, when, and why it was appreciated.

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