Suggested Learning Projects:
→ Observational Coaching: Ask your coaching target to observe their
peers in the coming week as they have phone conversations. They
should be looking for specific strategies that their peers have in place to
maintain control of their conversations and to avoid small talk or getting
off track. How can the person you are coaching take what they have
observed and apply it to their own phone conversations? Discuss the
answer to this question as well as their observations at your next
coaching session.
→ Peer-to-Peer Coaching: After observing, have the person you are
coaching stick around to discuss with their peer what they learned
through observation. Discuss the successful parts of the conversationas
well as any additional strategies that their peer might be able to suggest
to them and why they have found success through those strategies. If
time permits, have them practice phone conversations together to
implement these strategies and use the conversation plan from your
activity.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Write your coaching target a card or note to let
them know how they have specifically taken action to improve their skills
in controlling their phone conversations. Having the note be handwritten
will have an immense impact on the positive message that you are trying
to share with them.
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