→ Whiteboard Coaching: On the left side of the whiteboard, write down
how the employee thinks their peers would currently describe their
communication skills. Now on the right side of the board, write down
how the employee would ideally like to be described when it comes to
their communication. Erase the left side of the board and write down
actions that you and the employee can take together to help them reach
the description on the ideal side of the board.
Suggested Learning Projects:
→ Observational Coaching: The employee should observe the
conversations that happen around them throughout the day. Keep a
journal entry daily of what happened in the conversation, what the
employee thinks was effective in the communication, and what they
think could have been executed better and how they would improve the
conversation. Bring the journal entries to the next coaching session.
Supplemental Coaching Strategies:
→ Journal-Based Coaching: To keep track of employee’s engagement in
coaching, ask them to keep a journal noting their observations from the
above learning project, as well as noting their successes in maintaining
effective communication with their peers.
→ 30-Second Coaching: Take 30 seconds out of your day to
acknowledge a positive communication moment that you observed from
the employee. Be specific in sharing your observations with your
coaching target.
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