Efficient Conversations
Suggested Strategy: Use a Define & Coach strategy so that both you and
the person you would like to coach are on the same page related to
what is expected going forward. This ensures that there is no
misinterpretation.
Suggested Questions:
→ Define & Coach: When I say the phrase efficient conversations, what
definition do you think you would assign to that phrase?
→ Rating Question: On a scale of one to six, with six representing a
complete, strict adherence to that definition, and one representing that
you are inefficient in your conversations while taking a long time talking
with customers, where would you rate yourself and why?
→ Risk Question: What risks do you think you might mitigate by adopting
this definition in your own conversations?
→ Self-Actualized Question: What actions do you think you must take to
ensure that you are practicing this definition each day in your
conversations with customers?
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