Suggested Activities:
→ Whiteboard Coaching: On the left side of a
whiteboard, write downhow the individual
would currently describe their approach to
conversations with customers. On the right
side of the board, write down the ideal
definition of efficient conversations that you
had discussed earlier. Then, erase the left
side of the board and write down the actions
that the individual is committed to taking to
reach thedefinition on the right side of the
board.
Suggested Learning Projects:
→ Peer-to-Peer Coaching: Assign your coaching target to meet with a
peer once in the coming week to practice having efficient conversations
with customers, based on the definition discussed at the beginning of
your coaching session. Give them specific scenarios you would like
them to practice with their peer and ask them to share the definition of
efficient conversations with them at the start of the meeting. Have them
ask their peer for feedback on what they did well, as what they might be
able to improve. They should email you after the meeting, copying their
peer on the email, with the feedback that they received and how they
might apply that feedback to their real conversations with customers.
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