→ Tangible Successes: Ask the employee to come back to your next coaching session with three examples of situations during the weekin
which they took actions that were discussed in your whiteboard activity
to work toward becoming efficient in their conversations with customers.
Supplemental Coaching Strategies:
→ 30-Second Coaching: Take 30 seconds to verbally acknowledge
improvements or even efforts made by the individual to become more
efficient in their conversations as they put the definition discussed into
practice. Be specific in sharing with them the actions taken by the
individual and why those actions are appreciated by you.
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