→ Practice: Have three examples of emails from this individual printed
prior to this coaching session. Bring them with you, along with two
different-colored highlighters. Ask the individual to go through the three
emails, highlighting parts of them that they felt they executed well,
based on the definition of professional emails that was discussed
earlier. In the other color, ask them
to highlight the parts of the email
that were not in alignment with that
definition. Discuss how to improve
those parts so that the entire email
would look like the parts
highlighted in the first color.
Suggested Learning Projects:
→ Tangible Successes: Ask the employee to print out three examples of
emails that they send to clients in the coming week that they felt were in
alignment with the agreed upon definition of professional emails and
bring them to your next coaching session. At that session, complete the
same activity with highlighters from this session. See if you notice a
difference from week to week.
→ Peer-to-Peer Coaching: Assign your coaching target to meet with a
peer once per week to practice composing professional emails. Have
them email you after their meeting to inform you of one thing that they
learned and one thing that they can take away to put into practice in
composing emails in the future.
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