→ Role Play: Practice! Facilitate practice sessions to give the individual
an opportunity to apply their skills in a real conversation or transaction.
After the practice session, ask the individual to give themselves
feedback on what they feel they did well, what they think they could
still improve and how they plan to go about improving those things.
Suggested Learning Projects:
→ Peer-to-Peer Coaching: This is a great strategy to implement
additional practice for the individual without having to set up a separate
coaching session. Ask the individual to meet with a new peer each
week to practice the skill that you are coaching them to improve. After
each practice session, ask the individual to email you with feedback for
themselves, similar to what you did in your role play activity.
Supplemental Coaching Strategies:
→ 30-Second Coaching: Take 30 seconds to verbally acknowledge
efforts and/or improvements made by the individual in the skill that you
are coaching them to improve. This is a great way to use positive
reinforcement to build their confidence without taking much time or
extraeffort.
→ Observational Coaching: Ask the individual to observe a peer that
excels at the skill that they are building their confidence in. In what ways
do those peers seem confident in that skill? What takeaways from their
observations can they put into practice in building their own skills and
confidence? Discuss these observations at your next coaching session.
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