Suggested Activities:
→ Role Play: Have the employee practice addressing conflict with you by
practicing a few sample situations. Don’t break out of roles until after
the conversation is over. After the sample conversation, give the
employee feedback, both positive and constructive, on how they
handled the situation.
Suggested Learning Projects:
→ Peer-to-Peer Coaching: Assign your coaching target to meet with a
peer that they trust once in the coming week to role play practice
examples with them for extra practice. Have the employee email you
after the meeting with three things that they feel they did well in the
practice and three things that they could have improved upon.
→ Tangible Successes: Ask the employee to come back to your next
coaching session with two examples of times during the week where
they put their practice into real-life situations at work. They should be
prepared to discuss specifically what the situation was, how they
approached the situation, and what the effect of addressing the conflict
was.
Supplemental Coaching Strategies:
→ 30-Second Coaching: Take 30 seconds to acknowledge positive
progress and effort to address conflict by the person you are coaching.
Let them know specifically what actions they took that you have
observed, and how those actions will be beneficial to them.
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