CoachApply Master for Jacksonville Public Library

Effective Delivery of Concerns to Others

Suggested Strategy: Using a Third- Party Question, set the individual’s

sights on the effect that their actions might have on others. Utilize

Whiteboard Coaching to help them build a strategy for a more effective

approach to expressing their concerns to others in the future.

Suggested Questions:

→ Third-Party Question: If we were to ask someone from another

discipline that you work with how they would describe your delivery of

your concerns or frustrations to others, what do you think they might say

and why?

→ Success Imperative: What actions do you think you must take to

successfully create an efficient strategy for expressing your concerns

and frustrations to others?

Suggested Activities:

→ Whiteboard Coaching: On the left side of a whiteboard, write down

how the individual thinks someone outside of the team would describe

their expression of their concerns to others. On the right side of the

board, ask them to define what the ideal description of what an

effective delivery of concerns might look like to others. Then, erase

the left side of the board and work with together to create a strategy

for them to take in their future interactions with others as they express

their concerns and frustrations in a way that others will find effective.

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