Handling Conflict
Suggested Strategy: Approach conflict with a positive light while
pinpointing the triggers of stress through your coaching conversation.
Suggested Questions:
→ Rating Question: On a scale of one
to six, with six being you are able to
calmly address conflict every time it
presents itself, and one being you
become stressed by conflict, where
would you rate yourself and why?
What actions can we take together to
help you reach a six?
→ Third-Party Question: If your best friend were here right now, how do
you think they would describe your ability to handle conflict? How might
this ability affect your work relationships?
Suggested Activities:
→ Brainstorming: Make a list together of things that occur in the
employee’s conversations that trigger stress or negativity. Plan things
that you can do together to help them handle those stressors and
conflict in a positive way.
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