Suggested Learning Projects:
→ Journal-Based Coaching: Have the employee keep a daily journal of
times where he/she becomes aware of a struggle in handling a conflict.
How could their communication have been improved in that situation
and how will they handle a situation like that going forward? Bring the
journal entries to the next coaching session.
→ Self-Directed Learning: Ask your coaching target to read The 7 Habits
of Highly Effective People , one chapter per week. Each week have
them bring to your next coaching session three things that they took
away from the book that they feel could be improved on in their daily
interactions with clients and peers, especially those that may cause
stress.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Leave the employee a hand-written note when
they exhibit a positive response to a potentially negative conversation.
Be specific in your note of what they did well.
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