Resolving Team Conflict Through Constructive Communication
Suggested Strategy: It’s one thing to communicate about conflict in an
unconstructive way but getting everyone on the same page when it
comes to what constructive communication looks like will increase the
positive outcomes of discussing conflict rather than retreating from it.
Suggested Questions:
→ Rating Question: On a scale of one to six, with six
being you feel like our team consistently engages in
constructive conversation about conflict, and one being
we rarely if ever do so, where would you rate our team
and why?
→ Reflective Question: I don’t want you to answer right
away, I’m going to (get a coffee, use the restroom, etc.)
but while I’m gone, I’d like you tothink about what
actions you might be willing to take in order to have
constructive conversation about conflict as a team.
Suggested Activities:
→ Define & Coach: Have the team come back and answer your reflective
question you asked in the questions section above. Then, have the team
define what constructive communication/conversation means to them.
Use this as an opportunity to coach to their definition and fill in the gaps
if they’re leaving out pieces of that definition.
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