Understanding Conflict
Suggested Strategy: Much of the main issue with conflict comes from not
understanding it. Once you ascertain where the conflict is coming from,
you’re better equipped to not just temporarily handle it, but build up a
structure to alleviate it in the future.
Suggested Questions:
→ Permission-Based Question + The Sword: With your permission,
could I share some observations with you? I’ve been noticing you’ve
been demonstrating issues with your teammates and superiors as it
relates to conflict. What is your take on that?
→ Risk Question: What risks do you assume by not addressing this
conflict head on, and what risk do I assume by not acknowledging it?
→ Self-Actualized Question: Where do you think this conflict is coming
from as it relates to your realm of control?
→ Success Imperative: What steps can we take together to successfully
address this conflict today and going forward into the future?
Suggested Activities:
→ Brainstorming: Often, people who are highly conflict driven arelacking
self-awareness as to their role in the conflict. Practice together some
self-awareness activities that can pinpoint where they are fostering or
encouraging conflict. For example: brainstorm key phrases they use
and the effect it has on their peers.
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