CoachApply Master for Jacksonville Public Library

Approaching Sensitive Situations

Suggested Strategy: Use a Define & Coach Strategy paired with a Third-

Party Question to help the individual’s awareness of how they might be

perceived when approaching sensitive situations. Use Whiteboard

Coaching to help them build a strategy for approaching those situations

going forward.

Suggested Questions:

→ Define & Coach: What would

you categorize specifically as

sensitive situations in your

position?

→ Third-Party Question: How

would you say your team would

describe your strategy for

approaching sensitive situations?

Suggested Activities:

→ Whiteboard Coaching: On the left side of a whiteboard, write down the

individual’s answer to your Third-Party Question. On the right side of

the board, write down how the individual thinks an ideal approach to

handling sensitive situations might look like. Then, erase the left side of

the board and create a strategy together for the individual to take in the

future as they address sensitive situations.

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