CoachApply Master for Jacksonville Public Library

Behaviors Impacting Performance

Suggested Strategy: Getting others to see how behaviors influence

performance is like getting someone to look in the mirror. Use the

outside in approach to guide this self-reflection. Use this Coaching Map

in a group coaching session.

Suggested Questions:

→ Third-Party Coaching: If another team could give us

feedback as it relates to our current behaviors, what do you

think they would say? Whydo you think they would give us

the feedback they did?

→ Risk Question: What risks do we assume if we don’t make

anychanges to our current behaviors?

→ Self-Actualized Question: What do we need to do as a

team to helpmake a change for the better?

Suggested Activities:

→ Define & Coach: Come up with shared definitions of your team’s goals

and nail down corresponding behaviors. One person’s definition of being

helpful may be someone else’s bare minimum.

→ Role Play: Using the shared definitions from the activity above, practice

some situations that cause the most issues at work. This works best if

you brainstorm where those behaviors are most prevalent prior to

engaging in the role play.

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