Remaining Calm Under Pressure
Suggested Strategy: Practice is the best way to gain confidence in a
situation like this one. Use role play to practice tough situations where
keeping your cool and remaining calm is imperative.
Suggested Questions:
→ Third-Party Question: If we were to ask your peers about how they
would describe you in a high-pressure situation at work, what do you
think they might say?
→ Third-Party Question: How do you think your best friend would
describe your actions when in a high-pressure situation?
→ Success Imperative: What actions do you think we need to take
together to help you stay calm when in high-pressure situations at work?
Suggested Activities:
→ Role Play: Set the scene for a situation
with a customer that could potentially be
high-pressure. Role play the conversation,
practicing both roles. Ask the employee to
provide you feedback on your role in the
conversation, and you provide feedback for
them. Practice two to three different
situations.
Made with FlippingBook Ebook Creator