Ownership of Client Relationships
Suggested Strategy: Using a Define & Coach strategy, set the
expectations for the individual of what it means to take accountability
and ownership of the relationships that they build with customers. Follow
up with a discussion of how they will specifically take action to reach
those expectations going forward.
Suggested Questions:
→ Define & Coach: How do you think you would specifically define what it
means to be fully accountable for successful relationships with your
customers?
→ Self-Actualized Question: What actions do you think you must take to
demonstrate accountability for your customer relationships and take
ownership of making them successful?
Suggested Activities:
→ Discussion: Have the individual walk you through how they typically
hold themselves accountable for the success of their customer
relationships. How will they specifically hold themselves accountable in
the coming week for ensuring their customer relationships are
successful?
Made with FlippingBook Ebook Creator