CoachApply Master for Jacksonville Public Library

Employee Voice

Suggested Strategy: Start the coaching conversation with a Rating

Question to see where your coaching target currently stands with their

ability to provide input/feedback, then strategize on how to boost that

with employees on a more consistent basis.

Suggested Questions:

→ Rating Question: On a scale of one to six, with six being you feel like

your opinions and input are heard and acknowledged consistently, and

one being you feel like you rarely are acknowledged and heard, where

would you rate yourself and why? What can I do on my part to move

you closer to a six?

→ Risk Question: What risk do I assume if I don’t acknowledge or hear

your opinions or concerns?

→ Self-Actualized Question: What do we need to do together to create a

structure where you feel open to sharing your concerns or opinions and

have that feedback be heard?

Suggested Activities:

→ Role Play: Practice a conversation where they give you feedback and

you respond. Have the employee give you areas that you succeeded at,

need improvement on, and things that you could avoid doing in the

future.

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