Suggested Learning Projects:
→ Self-Directed Learning: Assign your coaching target to create specific
strategies for creating accountability for their customer relationships.
Then, they should apply those strategies and come back to your next
coaching session with three examples of accountability based on the
definition from the beginning of your coaching session.
→ Peer-to-Peer Coaching: Ask your coaching target to meet with a new
peer each week to learn their strategies for successful accountability for
their customer relationships. What challenges have their peers faced in
building accountability and ownership of their customer relationships,
and how do they address those challenges? What takeaways can the
individual you are coaching put into practice in their own accountability?
Supplemental Coaching Strategies:
→ Observational Coaching: Ask the individual you are coaching to
observe their peers in their relationship-building with customers. What
strategies do their peers have in place to create a sense of
accountability for their own customer relationships? What can this
person learn from their observations to find success in their own
accountability?
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