CoachApply Master for Jacksonville Public Library

→ Role Play: Pair up the members of the group, give them an example of

giving positive feedback and have them role play that situation with each

other. After, have them give the other person feedback to the group on

how what their partner did well. Then, give them an example situation of

giving feedback on an opportunity to improve (constructive) to someone,

and have them practice in the same way. They should then give each

other feedback after everyone has had that practice conversation. Not

only are they practicing with a pretend situation, but they also get the

opportunity to practice with real feedback in a controlled setting and

have the opportunity to ask questions and discuss. *The way you word

your examples is just as important as giving them the practice.*

Suggested Learning Projects:

→ Self-Directed Learning: Each person should come back to the next

coaching session with one example of a situation during the week where

they had to give feedback to a peer. They should be prepared to

discuss what went well and what they could have done better and how

they will improve in their next feedback discussion. They should do the

same with one example of a time where they received feedback from a

peer during the week.

Supplemental Coaching Strategies:

→ Non-Verbal Coaching: When you observe someone on your team

giving or receiving feedback well throughout the week, leave them a

note on their desk letting them know that they did a good job and why.

Make sure that your note is specific.

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