Setting Standards
Suggested Strategy: By communicating or rehashing the mechanisms
and shared definition of standards, your employees will have the skills
and knowledge necessary to achieve those standards.
Suggested Questions:
→ Demo Me or Teach Me: Just so that I don’t make assumptions about
your knowledge or skills, could you please teach or demonstrate to me
the steps behind or measures behind {whatever the accountability
measures are that have been defined by their position - if none have
been defined prior to your coaching session, begin with the discussion of
how they would define what accountability measures specifically look
like in their position or within the company}?
→ Risk Question: What risk do you assume by not continuing to work on
or learn the skills necessary behind our accountability measures? What
can we do together to make sure you learn those things?
Suggested Activities:
→ Define & Coach: Follow up with the Demo Me or Teach Me
conversation by having the employee give you their current definition or
understanding of accountability measures, then provide your counter for
every point they are not in alignment with your definition. This builds
clarity and consistency.
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