→ Brainstorming: Together, come up with techniques that allow people
to step outside the moment in time to self-regulate and calm themselves
down. Much of the time, coaching conversations go south due to the
person coaching, not the person being coached.
Suggested Learning Projects:
→ Observational Coaching: Have the employee observe teammates that
have mastered the art of the coaching conversation. This will boil down
to the techniques that you came up with in the above activity. Does the
person they are observing demonstrate active listening skills? Do they
empathize?
→ Peer-to-Peer Coaching: Peer work allows comradery, as well as skill
building techniques that may not come to mind if the individual is
working alone. Have your coaching target meet with a new peer each
week to discuss their strategies in having successful coaching
conversations to motivate others. What can your coaching target take
away from their conversations to implement into their own coaching
conversations?
Supplemental Coaching Strategies:
→ 30-Second Coaching: Let this person know when they are making
positive strides toward the goal of complete success. Take 30 seconds
to tell them specifically what they’ve done well and how their actions are
appreciated by you and the team.
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