Suggested Activities:
→ Whiteboard Coaching: On the left side of a whiteboard, write down
how this person thinks that their peers would describe them related to
ownership of mistakes, and on the right side of the board, write down
how the individual would ideally like their peers to describe them
regarding taking ownership. Then, erase the left side of the board and
write down the actions that this person is willing to take to reach that
description on the right side of the board so that their intentions and their
peers’ perceptions are in alignment.
Suggested Learning Projects:
→ Observational Coaching: Ask the employee to observe their peers as
it relates to making mistakes. Do their peers own up to their mistakes?
Do they avoid taking ownership? What effects come about because of
their actions?
→ Journal-Based Coaching: Mistakes are OK – “to err is human”. It is
how we react as humans to making mistakes that makes us a good
teammate. Assign your coaching target to keep a journal in the coming
weeks with entries noting errors made and how they were addressed by
the individual. What was the outcome of the situation or the mistake,
and what action did the employee take in response?
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Leave the employee a hand-written note at
their workstation when you observe efforts or progress made by the
employee to take ownership of mistakes.
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