CoachApply Master for Jacksonville Public Library

Suggested Learning Projects:

→ Observational Coaching: The employee should

observe the conversations that happen around

them throughout the day. They should keep a

journal entry daily of what happened in the

conversation, what the employee thinks was

effective in the communication, and what they think could have been

executed better and how they would improve the conversation. Discuss

the journal entries to the next coaching session.

→ Self-Directed Learning: Have the employee come up with a number of

tasks they need to delegate during the week and have them stick to it.

Have them keep track of numbers regarding how long it took, quality,

etc. This helps them associate tangible benefits to delegation vs.

qualitative opinion from you as a superior.

Supplemental Coaching Strategies:

→ 30-Second Coaching: Let this person know when they are making

positive strides toward the goal of delegating through peer relations.

Take 30 seconds to tell them specifically what they’ve done well and

how their actions are appreciated by you and the team.

→ Non-Verbal Coaching: Write them a note and leave it on their desk

when you notice them exhibiting the behaviors and skills that were

brainstormed in the activities section. Be specific in describing what they

did, when, and why it was appreciated.

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