CoachApply Master for Jacksonville Public Library

Suggested Activities:

→ Brainstorming: Make a list together of the benefits of consistency in

selling and constant effort. Translate those benefits to this particular

employee’s development in their position.

→ Whiteboard Coaching: Write down on the left side of the board how

the employee thinks that their peers would currently describe their

performance and selling efforts. Then, on the right side of the board,

write down how the employee would ideally like to be described

regarding their performance and selling efforts by their peers. Now,

erase the left side of the board and write down the actions to take to

help them reach the description on the right side of the board. Where

does consistency fit into those actions?

Suggested Learning Projects:

→ Self-Directed Learning: Ask the individual to evaluate their

consistency when selling and where they believe the inconsistencies in

their performance might be stemming from – on days where they feel as

though they are inconsistent from other days, ask them to determine

why they are feeling that way on that particular day. Their

inconsistencies could be stemming from something outside of the office

as well, and this exercise will help the individual decide on their own if

that is a possibility. How can they specifically maintain progress and

consistency?

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