CoachApply Master for Jacksonville Public Library

Organized Client Base

Suggested Strategy: Use a Define & Coach strategy to ensure that the

individual is aware of the expectations set for them related to having an

organized client base.

Suggested Questions:

→ Define & Coach: How do you think you would specifically define what it

looks like to have an organized client base?

→ Self-Actualized Question: What actions do you think you must take

individually to help you implement that definition in the organization of

your own client base?

Suggested Activities:

→ Teach Me: Ask the individual to walk you through how they typically

keep their client base organized so that they know exactly what is going

on with each client. Then, work with them to create the steps for them to

take going forward so that they can further improve their organization of

their client base.

→ Teach Me: Have the individual explain three specific actions they will

take in the coming week to organize their client base.

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