CoachApply Master for Jacksonville Public Library

Representative Not Reaching Sales Goals

Suggested Strategy: Utilize a Present & Respond question to incite

positive thinking as it relates to the representative participating in

creating an improvement strategy.

Suggested Questions:

→ Present & Respond: Hypothetically, if I were to share with you that you

need to become more deliberate in working to reach your weekly or

monthly sales goals, how do you think you would positively respond to

that feedback?

→ Self-Actualized Question: What actions do you think you would take in

response to that feedback? How can I work with you to make those

improvements possible?

Suggested Activities:

→ Whiteboard Coaching: Through visual analysis, compare the

representative’s current strategies for reaching sales goals with the ideal

behaviors that will positively contribute to their success in reaching these

goals. On the left side of a whiteboard, write down the representative’s

description of how they currently approach their weekly or monthly sales

goals. On the right side of the board, ask them to describe what the

ideal approach to reaching weekly or monthly sales goals would be for

someone in their position. Erase the left side of the board and work

together to create a specific action plan that they can put into place.

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