Negativity
Suggested Strategy: Using the Perception vs. Intent approach, begin the
conversation with bringing awareness to the individual’s behavior and its
impact on their position and team – Use words like we, share,
permission, opportunity, and perception to avoid a confrontational
conversation.
Suggested Questions:
→ Permission-Based Question + The Sword: “With your permission,
because I don’t want to make any assumptions because that would be
unfair to you, I would like to share some observations with you as well
as some places for opportunity to grow?” When permission is granted,
follow up with “it is my perception that
” and you can then fill in the
blank with your concerns.
→ Self-Actualized Question: What specific actions will you take to
ensure that you successfully maintain a positive attitude at work?
Suggested Activities:
→ Whiteboard Coaching: On the left side of a whiteboard, write down
how this person thinks their peers would currently describe their attitude.
On the right side of the board, write down this person’s ideal description
of how they would like to be described by their peers. Erase the left side
of the board and write down the actions that this person thinks they must
take to reach the ideal description on the right side of the board.
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