Suggested Learning Projects:
→ Tangible Successes: Have the employee come back to your next
coaching session with three examples of times throughout the week
where they were able to empathize with peers, colleagues, and clients.
Have them also reflect two instances where they could have
demonstrated more empathy.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Leave them a hand-written note on their desk
when you observe improvement in empathy. Make sure your note is
specific and descriptive.
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