CoachApply Master for Jacksonville Public Library

Improving a Toxic Team Environment

Suggested Strategy: In coaching the team leader that is charged with

improving the team environment, utilize a Third-Party Question to bring

awareness to how others may perceive the team environment.

Suggested Questions:

→ Third-Party Question: If we were to ask someone from outside of the

company how they would describe your team environment after

observing them for a day, what do you think they might say and why?

→ Self-Actualized Question: What do you think you must specifically do

as a leader for this team to make a change so that the perception of

others regarding your team is a more positive one?

Suggested Activities:

→ Whiteboard Coaching: On the left side of a whiteboard, write down

how the team currently interacts with each other, and the potential

risks involved with their behavior. On the right side of the board, ask

the individual how they would describe what an ideal environment

might look like for their team and how that would mitigate some of the

risks onthe left side of the board. Then, erase the left side of the

board and work together with the individual to create a list of actions to

be taken to improve the team’s environment and reach the description

on the right side of the board.

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