Positivity Without Defensiveness
Suggested Strategy: Use reflective coaching to let the person digest their
awareness of the situation without practicing their first instinct, which is
to be defensive.
Suggested Questions:
→ Permission & The Sword: “With your permission, and so that I don’t
make any assumptions as to your intentions because that would be
unfair to you, I would like to share some observations with you and
hopefully provide an opportunity for growth.” When permission is
granted, follow with, “it is my perception that…” and fill in the blank with
your observations.
→ Reflective Coaching: Before you respond, I would like you to take a
day and come up with four specific actions that you plan to take to
successfully maintain a positive attitude and think about how those
actions might have a direct impact on your success.
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