CoachApply Master for Jacksonville Public Library

Authenticity & Trust

Suggested Strategy: Help coach your employee on the art of authenticity

by highlighting skills and techniques that assist in being genuine.

Suggested Questions:

→ Third-Party Question: If your best friend

were here right now and they had to tell

you if you are being authentic or not, what

would they say and why?

→ Risk Question: What risk do you assume

by not being authentic and genuine with

your teammates and employees?

→ Success Imperative: What will you do successfully learn the skills and

techniques that allow you to be genuine in the workplace?

Suggested Activities:

→ Role Play: Go through a scenario with your target employee where you

feel that being genuine would serve as a tool to build trust. Then, after

the role play, have the employee go through what they felt they did well,

what they could improve on, and things they didn’t think of until after.

Use this as a tool to guide your employee on their expectations for

empathy in the weeks to come.

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