→ Observational Coaching: Have the employee observe a teammate
that demonstrates genuine and authentic interactions in the proper time
and place throughout the week and journal how it interacts with their job
responsibilities. Then, have the employee make note in their journal two
things that they did well that reflect your discussion from the role play
activity, one thing they would do differently, and any questions they
have.
Suggested Learning Projects:
→ Journal-Based Coaching: Have the employee journal what they feel
they did well this week, where they have an area they can improve on,
and any questions they have for your next coaching meeting.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Leave your coaching target a hand-written note
on their desk when you observe improvement in active listening. This
will be an easy task when you observe them throughout the week. Make
sure your note is specific and descriptive.
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