Building Trust Through Active Listening
Suggested Strategy: Trust comes
through a variety of things, but
arguably one of the most important
behaviors you can demonstrate is
active listening. Highlight your own
relationship with trust to allow your
employee/manager to reflect on their
own experience without directly calling
them out.
Suggested Questions:
→ Hypothetical Question: Hypothetically speaking, if I were to ask you to
rate my active listening ability, what would you give me on a scale of one
to six, with six being I consistently demonstrate active listening, and one
I rarely, if ever, demonstrate active listening? What behaviors or
techniques could I work on to develop better active listening skills?
→ Rating Question: Now, do the same thing for yourself as the previous
question. If you had to rate your ability to demonstrate active listening,
where would you rate yourself on that same scale and why? Do we have
things in common that we need to work on? Different? Why do you think
that is?
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