Suggested Activities:
→ Demo Me + The Sword: “ Just so I don’t make assumptions with your
active listening skills, could you demo me any appropriate responses
and behaviors that take place in an active listening situation? ” Use that
activity to highlight any areas that need improvement and have the
employee keep track through their learning project. (See below).
→ Observational Coaching: Have the team observe a teammate that
demonstrates great active listening throughout the week and journal how
it interacts with their job responsibilities. Then, have the employee make
note in their journal two things that they did well that reflect your
discussion from the demo me activity, one thing they would do
differently, and any questions they have.
Suggested Learning Projects:
→ Tangible Successes: Ask your coaching target to come back to your
next coaching session with three examples of specific situations where
they successfully implemented active listening to build trust in a
relationship with a peer. How will their actions lead to a trusting and
lasting positive relationship in the long run?
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Leave your coaching target a hand-written note
on their desk when you observe improvement in active listening. This
will be an easy task when you observe them throughout the week. Make
sure your note is specific and descriptive.
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