Perspective Taking & Trust
Suggested Strategy: The ability to take the perspectives of others, or
empathize, is the difference between sympathizing and empathizing.
Help build this skill by using reflections on one’ s own experience, and
how they can translate that to taking the perspective of others.
Suggested Questions:
→ Hypothetical Question: Hypothetically speaking, if you had to describe
your ability to empathize with your coworkers or employees, what would
you say and why?
→ Risk Question: What risk do you assume by not working on your ability
to empathize with others? What risk does this pose to you as an
individual as well as your team?
→ Opposite Insertion Question: What will you do to evaluate your life
experiences and learn how to apply them towards perspective taking
with your employees or teammates?
Suggested Activities:
→ Role Play: Go through a scenario with your target employee where you
feel that empathizing would serve as a tool to build trust. Then, after the
role play, have the employee go through what they felt they did well,
what they could improve on, and things they didn’t think of until after.
Use this as a tool to guide your employee on their expectations for
empathy in the weeks to come.
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