→ Observational Coaching: Have the employee observe a teammate
that demonstrates great empathy skills throughout the week and journal
how it interacts with their job responsibilities. Then, have the employee
make note in their journal two things that they did well that reflect your
discussion from the role play activity, one thing they would do
differently, and any questions they have.
Suggested Learning Projects:
→ Journal-Based Coaching: Have the employee journal what they feel
they did well this week, where they have an area they can improve on,
and any questions they have for your next coaching session.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Leave your coaching target a hand-written note
on their desk when you observe improvement in active listening. This
will be an easy task when you observe them throughout the week. Make
sure your note is specific and descriptive.
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