Suggested Learning Projects:
→ Peer-to-Peer Coaching: Assign the individual you are coaching to reach out to a peer and meet with them once per week to practice
conversations with members in situations where they are the least
comfortable. Their peer should give them feedback, both positive and
constructive, and help the individual create a strategy for improving on
the constructive feedback. Have them email you afterward, copying
their peer on the email, with what they learned from the practice
conversations and how confident they felt after the practice and why.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Use this as a positive reinforcement strategy – leave a hand-written note at their workstation when you observe them
have a confident interaction with a member. Be specific in sharing the
confidence that the individual showed in the interaction that was an
improvement from their previous interactions.
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